Refund Policy
Effective date: August 10, 2026 · Applies to: Paid Veracrew subscriptions purchased through Stripe self-serve or written orders
Counsel action required: This page is an engineering draft. Counsel must finalize refund, chargeback, and consumer-protection language before removing this banner.
This policy describes how Veracrew handles subscription cancellations and refund requests. It supplements the Terms of Service and any signed order form or Master Service Agreement.
Subscriptions and cancellation
- Subscriptions renew on the cadence selected at checkout until cancelled or replaced by a new order.
- Organization owners may cancel from in-product billing controls when available. Cancellation stops future renewals; access typically continues through the end of the prepaid period.
- Unless an order form states otherwise, prepaid periods are not automatically prorated for unused time after cancellation.
Refunds
- Fees already charged for a billing period are generally non-refundable once the period has started.
- Veracrew may issue goodwill or error-correction refunds at its discretion (for example duplicate charges or clear billing mistakes).
- Approved refunds are processed through Stripe to the original payment method when possible; timing depends on the card network and bank.
Trials and evaluations
Trial or evaluation access that is free of charge does not create a refund obligation. If a paid conversion is disputed as accidental, contact support promptly for review.
How to request a review
Organization administrators should email support@veracrew.com with the organization name, Stripe invoice or receipt reference, and a short description of the issue.