Master Service Agreement
Draft date: August 10, 2026 · Status: Draft for counsel — not an executable contract until signed
Counsel action required: This MSA outline is not executable. Counsel must finalize commercial terms, liability, governing law, and order-form mechanics before customer signature.
This draft Master Service Agreement (MSA) is a commercial framework for Veracrew services purchased under order forms or Stripe plans. Online Terms of Service continue to apply to self-serve use unless an executed MSA and order expressly supersede them.
Parties
The MSA is between the customer legal entity named on the order form and Opsed Solutions operating Veracrew (or the contracting entity named on the order).
Services
Veracrew provides multi-tenant workforce operations software (scheduling, time, documents, messaging, invoicing, and related features) as described in documentation and the applicable order.
Orders and precedence
Each order form (or self-serve checkout record) specifies plan, fees, term, and any special terms. If a signed MSA conflicts with online Terms, the signed MSA and order control for that customer; more specific order terms control over general MSA terms.
Fees and refunds
Fees, renewals, taxes, and refund expectations are described in the order, Stripe checkout, Terms, and the Refund Policy.
Customer responsibilities
- Use the Service lawfully and configure features (including geolocation and document collection) consistent with employment and privacy obligations to workers.
- Maintain accurate admin contacts and control user access within the organization.
- Remain responsible for content and personal data the Customer and its users submit to Veracrew.
Confidentiality
Each party protects the other’s non-public business information using reasonable care and uses it only to perform under the agreement, subject to legal disclosure duties.
Intellectual property
Veracrew and its licensors retain all rights in the Service, software, and branding. Customer retains rights in Customer data. Feedback may be used by Veracrew without restriction.
Warranties
Except as stated in a signed SLA or order, the Service is provided on a commercially reasonable basis. Implied warranties are disclaimed to the extent permitted by law.
Liability
Except for fraud, willful misconduct, or non-waivable statutory duties, aggregate liability is typically limited to fees paid in the prior twelve months under the applicable order—counsel must finalize caps and exclusions.
Term and termination
The MSA term follows the order. Either party may terminate for material breach not cured after notice, or as the order allows for convenience. Data return and deletion follow the DPA and product retention schedules.
Related documents
Contact
MSA and ordering questions: support@veracrew.com.